FAQs

1. How can I contact you?

You can reach us via email at info@primevibrantessence.com. We aim to respond to all inquiries within 24 to 48 hours.

2. Where are your products shipped from?

Our products are shipped from our warehouse located in Illinois (USA). We ensure that all items are carefully packaged and dispatched promptly.

3. Can I get a refund on my products?

Yes, we offer a 30-day refund policy. To be eligible for a refund, the item must be unused and in its original packaging. Please refer to our refund policy for more details.

4. What should I do if my product is damaged upon arrival?

If your product arrives damaged, please contact us immediately at info@primevibrantessence.com. We will guide you through the process of returning the item and obtaining a replacement.

5. How long does shipping take?

Shipping and processing time typically takes up to 9 business days. Delivery times may vary based on your location.

6. Do you offer exchanges?

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@primevibrantessence.com.

7. Are there any items that cannot be returned?

Yes, certain items such as perishable goods, gift cards, and opened personal care items cannot be returned. Please refer to our refund policy for a complete list of non-returnable items.

8. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website or the carrier's website.

9. What payment methods do you accept?

We accept various payment methods including credit cards, debit cards, and PayPal. All transactions are processed securely.

10. What if I have not received my refund?

If you have not received your refund yet, please check your bank account and contact your credit card company. If you still have not received it after following these steps, please reach out to us at info@primevibrantessence.com for assistance.